Terms and Conditions

Welcome to Ain Gold and Diamonds LLC. By accessing or using our website https://www.aingoldwallet.com/ , mobile application, digital wallet, or related services (collectively, the “Platform” or “Services”), you agree to comply with and be bound by the following Terms and Conditions. Please read these Terms carefully before using the Platform.

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and Ain Gold and Diamonds LLC (“Ain Gold”, “Company”, “we”, “our”, or “us”).

If you do not agree with these Terms, you must discontinue use of the Platform immediately.

1. ABOUT AIN GOLD

Ain Gold and Diamonds LLC is a trusted company with precious metals and precious stones company with more than 34 years of experience in the jewellery industry across India, Malaysia, and the United Arab Emirates.

The Company operates a physical jewellery whole sell and showroom located in Dubai Gold Souk and gold district and has expanded its services digitally through the Ain Gold Digital Savings Platform and mobile application.

Ain Gold and Diamonds LLC is a UAE Mainland licensed company operating in compliance with applicable UAE commercial, precious metals trading, consumer protection, and regulatory requirements.

The Company conducts all mandatory Due Diligence, Know Your Customer (KYC), Anti-Money Laundering (AML), compliance verification, and regulatory monitoring procedures as required under applicable laws and regulations of the United Arab Emirates.

All customers, transactions, and activities conducted through the Platform may be subject to identity verification, Emirates ID verification, transaction monitoring, AML screening, risk assessment procedures, and regulatory compliance reviews where applicable.

The Platform enables customers to buy, save, sell, redeem, and manage real gold and silver digitally starting from as low as AED 1, making precious metal ownership accessible, secure, and convenient for everyone.

Ain Gold is committed to transparent pricing, customer protection, regulatory compliance, and secure transactions in accordance with applicable UAE laws and regulations

 

2. ELIGIBILITY

The Platform is available only to individuals who:

• For UAE residence
• Are at least 18 years old
• Have the legal capacity to enter binding agreements
• Provide valid and accurate identification details
• Successfully complete required KYC verification procedures

Ain Gold reserves the right to approve, reject, suspend, or terminate any account at its sole discretion.

 

3. OUR SERVICES

The Platform allows users to:

• Buy gold and silver based on live market prices
• Purchase fractional quantities of precious metals
• Save digitally through recurring or manual contributions
• Monitor holdings in real time
• Convert digital gold and silver into cash
• Redeem holdings into physical gold or silver products
• Manage transactions securely through mobile devices

The Services are intended primarily for users within the United Arab Emirates. Users accessing the Platform from outside the UAE are responsible for complying with local laws applicable as per UAE law.

 4. ACCOUNT REGISTRATION

Users are required to create an account to access and use the Services provided through the Platform.

As part of the registration and verification process, users must complete mandatory Know Your Customer (KYC) verification using a valid Emirates ID and any additional documents or information requested by Ain Gold in accordance with applicable UAE laws and regulations.

You agree to:

• Provide accurate, complete, and up-to-date information
• Submit a valid Emirates ID for identity verification purposes
• Maintain confidentiality of login credentials
• Accept responsibility for all activities conducted under your account
• Notify Ain Gold immediately of any unauthorized access, suspicious activity, or security breach involving your account

Ain Gold reserves the right to:

• Approve or reject any account registration
• Request additional verification documents or information
• Suspend, restrict, or terminate accounts that fail verification requirements
• Deny access where information provided is false, misleading, expired, inaccurate, or incomplete

Failure to complete KYC verification successfully may result in restrictions on purchasing, selling, redemption, gifting, or other Platform services.

5. DIGITAL GOLD AND SILVER PURCHASES

All purchases of gold and silver through the Platform are linked to live Dubai market rates* and are subject to continuous market fluctuations.

The final transaction rate applicable to any purchase shall be the rate displayed and confirmed at the time the transaction is successfully executed.

Users may purchase gold and silver in fractional quantities starting from AED 1.

Gold and silver balances and it’s price are reflected within the user wallet after successful payment verification and settlement.

(*Dubai city of gold website)

6. PAYMENT PROCESSING AND SETTLEMENT

Transaction processing timelines may vary depending on the selected payment method and banking procedures.

 

Credit Card Transactions

For credit card transactions, processing and settlement may take up to a maximum of 72 working hours due to bank verification, authorization, and settlement procedures.

Debit Card and Bank Transactions

For debit card payments and normal bank transactions, the purchased amount is generally reflected within the customer account within twenty-four (24) hours from successful payment confirmation.

Ain Gold shall not be liable for delays caused by:

• Banking institutions
• Payment gateway providers
• Network interruptions
• Regulatory verification procedures
• Technical failures beyond the Company’s reasonable control
• Force majeure

7. AMOUNT REFLECTION AND TRANSACTION PROCESSING

Ain Gold aims to ensure fast and efficient transaction processing for all customer purchases made through the Platform.

For purchases completed using credit cards and debit cards, the purchased gold or silver balance will generally be reflected instantly or within a short time after successful payment confirmation.

For purchases made through bank transfer methods, the transaction reflection may take up to a maximum of twenty-four (24) hours depending on banking procedures, payment verification, settlement timelines, and operational processing requirements.

Transaction reflection times may occasionally be delayed due to:

• Banking verification procedures
• Payment gateway processing
• Technical interruptions
• Compliance or security reviews
• Public holidays or non-working banking hours

Ain Gold reserves the right to conduct additional verification checks before reflecting transaction amounts in customer accounts where required for security, fraud prevention, or regulatory compliance purposes.

 8. DEPOSIT METHODS

The Ain Gold Digital Savings Platform provides customers with multiple secure and convenient payment and deposit methods for purchasing, saving, and managing digital gold and silver holdings.

Customers may fund their wallet or complete transactions using available payment methods supported by the Platform, including but not limited to:

• Credit Cards
• Debit Cards
• Bank Transfers
• Botim Pay
• Salary Cards
• e& money
• Apple Pay
• Samsung Pay
• UAE Local Bank Transfers
• Online Banking Transfers
• Digital Wallets
• Payment Gateway Services
• Exchange House Transfers
• Other approved electronic payment methods made available on the Platform from time to time

All payment transactions are subject to:

• Successful authorization and verification
• Banking and payment gateway approval
• KYC and AML compliance procedures
• Applicable transaction limits and operational requirements

Ain Gold reserves the right to:

• Add, remove, suspend, or modify available payment methods at any time
• Restrict certain payment options based on regulatory requirements or operational policies
• Conduct additional verification required my law checks before approving transactions

Customers are solely responsible for ensuring that payment details submitted through the Platform are accurate, valid, and authorized for use.

9. BUYING, SELLING, AND CASH REDEMPTION POLICY

 BUYING AND SELLING PRICE DIFFERENCE

Users acknowledge and agree that the buying price and selling price of gold and silver on the Platform are different and may vary based on:

• Market conditions
• Operational costs
• Processing charges
• Market spread

Gold Selling Rate

At the time of selling or redeeming digital gold into cash, the selling value shall be calculated based on the prevailing live gold market rate less a deduction of 2.4% per gram.

Silver Selling Rate

At the time of selling or redeeming digital silver into cash, the selling value shall be calculated based on the prevailing live silver market rate less a deduction of AED 1 per gram.

The applicable selling rate shall be displayed or calculated at the time of transaction execution.

CASH REDEMPTION TERMS

Users may request redemption of their digital gold or silver holdings into cash subject to:

• Successful account verification
• Compliance with KYC and AML requirements
• Applicable deductions, fees, and market spreads
• Internal approval and verification procedures

Cash redemption amounts shall be processed according to the applicable selling rate at the time the redemption request is confirmed.

Ain Gold reserves the right to hold, delay, reject, or investigate any transaction for regulatory, compliance, fraud prevention, or security purposes.

REDEMPTION AND PHYSICAL PRODUCT DELIVERY

Users may redeem eligible digital holdings into physical gold or silver products including:

• Gold bars
• Silver bars
• Coins
• Jewelry
• Other eligible products offered by Ain Gold

Redemption Processing

Upon redemption request:

• The equivalent digital balance will be deducted from the user wallet
• Redemption requests are subject to verification and approval
• Applicable making charges, delivery fees, taxes, and service charges may apply

Physical Product Processing Timeline

Delivery and processing timelines may vary depending on:

• Product availability
• Quantity requested
• Customization requirements
• Market conditions
• Delivery location   

(account details givn by the customer)

The redeemed amount or physical product purchase status may require a reasonable processing period before being reflected within the customer account and order history.

Ain Gold reserves the right to extend delivery timelines during periods of high demand, public holidays, regulatory checks, or unforeseen operational circumstances.

10. BONUS AND REWARDS PROGRAM

The Ain Gold Digital Savings Platform may offer bonus and rewards programs as part of its customer appreciation and engagement initiatives. These programs are designed to encourage responsible digital gold and silver savings while providing additional value and benefits to customers using the Platform. Engouring the mentality of the customer

Bonus programs allow eligible users to receive promotional rewards that can be utilized toward the accumulation and purchase of gold or silver through the Platform, helping customers grow their precious metal holdings more effectively.

All bonuses, rewards, and promotional benefits offered by Ain Gold are subject to eligibility verification, operational policies, regulatory compliance requirements, and the terms stated below.

Bonus amounts:

• Cannot be transferred to another user
• Cannot be withdrawn directly as cash unless specifically permitted by Ain Gold
• May only be used within the Platform for eligible transactions
• Are subject to verification and fraud prevention checks

Ain Gold reserves the right to modify, suspend, discontinue, reject, or reverse any bonus, reward, or promotional offer at its sole discretion where misuse, suspicious activity, duplicate accounts, fraudulent transactions, or violations of Platform policies are identified.

 

¨Welcome Bonus

Eligible customers may receive a Welcome Bonus upon completing the minimum qualifying purchase requirement on the Platform.

Customers who complete a cumulative purchase of AED 100 may become eligible for a Welcome Bonus of AED 20, which will be credited to the customer wallet after successful transaction verification and approval.

¨Referral Bonus

The Platform may also provide a Referral Bonus Program through which customers can invite new users to join the Ain Gold Digital Savings Platform.

Customers may receive an AED 10 referral bonus for each successful referral completed through the Platform. There is no limitation on the number of referrals a customer may make.

The referral bonus will only be credited once the referred customer successfully completes a cumulative purchase of AED 100 through the Platform.

¨Bonus Redemption Criteria and Validity

The following redemption conditions shall apply to both the Welcome Bonus and Referral Bonus programs:

Redemption Eligibility

Bonus amounts may only be redeemed or utilized after the customer reaches either:

• Minimum 1 gram of gold holdings; or
• Minimum AED 500 worth of silver holdings

The bonus may only be used toward eligible gold or silver purchases within the Platform.

¨Bonus Validity

• Bonus amounts must be utilized within the validity period specified by Ain Gold, if applicable.
• Expired, unused, suspended, or cancelled bonuses may not be reinstated.
• Ain Gold reserves the right to revise bonus validity periods and redemption conditions at any time.

11. SAVINGS FEATURES

The Ain Gold Digital Savings Platform allows customers to buy, sell, and redeem gold and silver anytime and from anywhere through the Platform without unnecessary interference, subject to applicable verification, security, operational, and regulatory requirements. 

Users may:

• Buy gold and silver instantly based on live market prices
• Sell digital gold and silver at applicable selling rates
• Redeem holdings into cash or physical products
• Monitor holdings and transaction history in real time
• Access and manage their wallet securely through mobile devices.

12. PRODUCT QUALITY AND SECURITY

All products are described accurately to the best of our knowledge and may be certified according to applicable industry standards including GIA standards where applicable.

The Platform uses commercially reasonable encryption, cybersecurity systems, and security technologies to safeguard customer information and transaction data.

Users are responsible for maintaining appropriate security measures on their own devices and accounts.

13. RETURNS AND REFUNDS

Return Policy

Products may be returned within three (3) days from delivery if:

• Unused
• Undamaged
• In original packaging
• Accompanied by invoices and certificates

Certain products including customized or special-order items may not qualify for return or refund.

Refund Processing

Approved refunds will generally be processed within seven (7) business days to the original payment method.

Delivery fees and service charges are non-refundable unless the issue resulted directly from an error by Ain Gold.

Defective Products

Damaged or defective products must be reported within three (3) days of delivery for replacement or refund eligibility.

14. INTELLECTUAL PROPERTY RIGHTS

All Platform content including:

• Logos
• Trademarks
• Graphics
• Text
• Software
• Designs
• Images
• Videos

are the intellectual property of Ain Gold or its licensors.

Users are granted a limited, personal, non-transferable, non-commercial license to use the Platform.

Unauthorized reproduction, redistribution, or commercial use is prohibited.

15. PROHIBITED ACTIVITIES

Users shall not:

• Use the Platform unlawfully
• Attempt unauthorized access
• Misrepresent identity or payment information
• Interfere with Platform operations or security
• Use automated systems, bots, or scraping tools
• Engage in fraudulent or misleading activities
• Upload malicious software or harmful content

Violation of these Terms may result in suspension, termination, legal action, or reporting to relevant authorities.

16. PRIVACY POLICY

Use of the Platform is also governed by the Ain Gold Privacy Policy.

By using the Platform, you consent to the collection, storage, and processing of your information for:

• Account management
• Transaction processing
• Customer support
• Compliance verification
• Security monitoring

17. MARKET RISK DISCLOSURE

Gold and silver prices are subject to international market fluctuations and may increase or decrease at any time.

Users acknowledge and agree that:

• Purchase prices and selling prices are different
• Market movements may affect redemption value
• Ain Gold does not guarantee profits or fixed returns
• Precious metals investments carry inherent market risks

By using the Platform, users accept all risks associated with precious metals price volatility.

18. PLATFORM AVAILABILITY

Access to the Platform may occasionally be interrupted due to:

• Maintenance
• System upgrades
• Technical issues
• Regulatory requirements
• Network disruptions

Ain Gold does not guarantee uninterrupted availability of the Services.

19. LIMITATION OF LIABILITY

The Platform and Services are provided on an “as is” and “as available” basis without warranties of any kind.

To the fullest extent permitted by law:

• Ain Gold shall not be liable for indirect, incidental, or consequential damages
• Ain Gold shall not be responsible for financial losses arising from market fluctuations
• Total liability shall not exceed the amount paid by the user for the relevant transaction

20. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these Terms and Conditions shall first be resolved amicably through good-faith negotiations between the parties. If the dispute cannot be resolved through mutual negotiation within a reasonable period, it shall be referred to an authorized arbitrator in accordance with the applicable laws and regulations of the United Arab Emirates.

Any dispute that remains unresolved following arbitration, or where arbitration is not applicable under the law, shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

21. TERMINATION

Ain Gold reserves the right to suspend, restrict, or terminate user access to the Platform for:

• Violation of these Terms and Conditions
• Fraudulent activity
• Regulatory compliance concerns
• Harmful conduct affecting the Platform or users

22. COMPLIANCE WITH UAE LAWS

Ain Gold and Diamonds LLC complies with applicable UAE laws and regulations governing:

• Precious metals trading
• Consumer protection
• Anti-money laundering (AML)
• Know Your Customer (KYC)
• Digital commerce and payments

Transactions may be monitored and verified in accordance with UAE regulatory obligations.

All products are ethically sourced and conflict-free to the best of the Company’s knowledge and compliance requirements.

23. CONTACT INFORMATION

Ain Gold and Diamonds LLC

• Email: admin@aingold.com
• Phone: 600565006
• Landline: +971 4 3399976
• Mobile: +971 50 8609585
• Address: Shop 4, Shamma 3 Building, near Gold Souq Metro Station Exit 1, Deira, Dubai.